Lifetime Warranty Claim

In order for us to process your Lifetime Warranty Claim, we will need your original order ID. If you do not have your original order ID, please Login to your account to retrieve it or Contact Us for assistance.

To process a lifetime warranty claim, you must satisfy the following requirements:


• Submit payment for the warranty claim ($40.00)
• Put the original ring in a jewelery box
• Mail the original ring in the jewelery box along with the completed exchange form (included in the original shipment with the ring or you can re-print it from the My Account page).
     *** If you don't have access to the original packing slip/exchange form or to your online account, please Contact Us.

Mail the package to:

TT-Receiving
1002 Lexington Rd
Suite 22-290
Georgetown, KY 40324

Once we receive the package containing the original ring, the completed exchange form, and payment for the warranty claim, the replacement ring will be shipped to you.